RETURNS & EXCHANGES

Return Policy

At Carlotta collections, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item within 30 days of delivery for a full refund or exchange. Please note that items must be in their original condition and packaging. We do not accept returns on customized or personalized items.

Exchange Policy

If you would like to exchange your purchase for a different item, please contact us and we will be happy to assist you. Please note that items must be in their original condition and packaging. We do not accept exchanges on customized or personalized items.